Valley Emergency Pet Care

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Opinions

• Halle Jones

  Apr, 01 2018
  ★ ☆ ☆ ☆ ☆
  The owner of this hospital is rude, careless and inconsiderate.
  
  During a weekend trip to Moab, our dog was run over by a car and we had to visit Scott's other hospital, Mill Creek.
  
  His team mislabeled my five month old puppy's X-Rays - She was in surgery for a broken RIGHT hip when her LEFT hip was the broken one all along. A careless mistake that could have been much more serious.
  
  Scott, the owner of Mill Creek, refused to apologize to me when I called him to discuss their mistake and the implications it had on my dog physically and my family financially. The only thing he could say to me is "all is well that ends well" because my dog will likely be okay and he's seen the wrong dogs get euthanized in his career.
  
  While the team at Mill Creek made an honest mistake, the owner of the hospital should take responsibility and try to right his team's wrong. Scott talked down to me, pointed blame at my hometown vet (who caught Mill Creek's mistake) and refused to make any effort to right his wrong.
  
  If you ever have to go here (our dog was run over by a car during a weekend trip to Moab and it was an emergency), I absolutely recommend getting a second opinion elsewhere. I will never trust this team with my animals again.

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